Frequently Asked QuestionsHere are some questions usually asked
Q: What is a Screen Charge? A: Each color needs 1 screen, so if you have a 2 color design, then you will get charged for 2 screens.
Q: Is there a minimum order? A: Yes, we have 12-piece minimum order for screen printing and embroidery. Please contact a Customer Service Representative for more information and unique situations.
Q: How do I order? A: You can order multiple ways! Send us an email using our request a quote page as a guideline. Or call one of our sales representatives at 1.708.844.6290
Q: How/When do I pay? A: We require 50% down before your order is placed. We do not however print ANYTHING without your approval, so you get to check over everything before it goes to print. We accept cash, checks or paypal.
Q: How can I reduce my cost? A: Reduce the number of colors. Let us get creative and design you a 1 color design that still looks great!
Q: Do I have to get all the same size? A: You can order multiple sizes! They can even all be on the same order, which gets you a better price, as long as we can print the same size design on all of them.
Q: Do I have to get the same color garment? A: You can get multiple colors within the same order as long as the ink colors and design remain the same.
Q: How long will it take to receive my order? A: We allow SEVEN to TEN business days for production after you have approved your proof. Your order will ship on the next business day. Delivery time varies depending on your location.
Q: What types of files do you accept? A: Vector art files such as Adobe illustrator or CorelDraw is the best to send us, but we have a wide range of file types we can use, as long as they are high resolution. This means no word documents or files found online.
Q: Can you do athletic league uniforms? A: YES! We can do uniforms for many sports, with names and numbers. But your gonna have to give us some more turnaround time than are usual seven to ten business days. Take a look at our Holloway and Augusta catalogs for ideas on our catalog page.